XHonusWagnerX
Moderator
Posts: 12509
Registered: 7-14-2005
Location: pawtucket
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Customer Service on the phone
So Im having trouble logging into the Sirius website so I can listen online. Simple enough, I call the toll free number wade through all the automated
crap that has NOTHING to do with what I need to talk to them about and FINALLY I get an operator. Seems like I am WELL on my way to getting my problem
fixed right? WRONG!
The fucking operator I get sounds like he doesnt know what a Satelite Radio is! He has more of an accent then fucking Apu from the Simpsons! 30
minutes on the phone with the guy, my issue still completly unsolved and I finally give up and call the guy a fucking idiot before I hang up. He was
silent for most of the conversation. He would as a question that I could barely understand. I would answer him and then he wouldnt say a word for 2-3
minutes at a time!
I know that most companys are doing this with their tech support and I am far from the first to experience this frustration, but what the fuck are
they thinking!? This is a service thats only avalable in the US and some of Canada and the fucking people that are trying to help me fix it are in
India somewhere!?
FUCK I hate people!!!
| Quote: | Originally posted by REV.PAULIE
HONUS-as much as i can't stand a great deal of what you really like (for my own reasons that i would never hold,nor impose,against you),YOU FUCKING
RULE!
YOU,HONUS,IS WHAT MAKES THE "EDGE" COOL.
YOUR FRIEND,
PAULIE |
check out my post contributions at www.VinylNoize.com
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JawnDiablo
Posting Freak
Posts: 12139
Registered: 4-21-2005
Location: 1902666
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don't ever call DELL or VERIZON....they had me fucked up for ever. i dont speak east indian...
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Murk
Posting Freak
Posts: 1243
Registered: 5-15-2005
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| Quote: | Originally posted by juandiablo
don't ever call DELL |
hahaha. yep. i recently called Dell about some issues i was having and the guy told me that the problem was definitely a "wirus".
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godabandonedme
Senior Member
Posts: 758
Registered: 2-1-2005
Location: Philadelphia
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Mood: Darkbuster
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dell is fucking insane. your gona wait at least 20 minutes of going through bullshit prompts before sla uman la shaka completly ruins your night
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newbreedbrian
Posting Freak
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same here. outsourcing all your customer service sure makes things convenient for the customer. it's awesome trying to explain your problem to someone
with zero grasp of the english language. let's see....neither of us knows what the fuck the other one is talking about. really helpful.
The very existence of flamethrowers proves that sometime, somewhere, someone said to themselves, ?You know, I want to set those people over there on
fire, but I?m just not close enough to get the job done.? George Carlin
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DeathByForce
Senior Member
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the one good thing about bell canada is that they at least keep their contracted tech support in country.
\"rap isn\'t music\" - mozart
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XHonusWagnerX
Moderator
Posts: 12509
Registered: 7-14-2005
Location: pawtucket
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I had to call dell one time and I was on hold for ever. When I finally got a "person" I literally could not understand the guy! I was practicly
begging him to transfer me to someone who spoke English. I was tearing my freeking hair out!
He wouldn't transfer me, couldn't understand me and it ended up being about 2.5 hours wasted!!
| Quote: | Originally posted by REV.PAULIE
HONUS-as much as i can't stand a great deal of what you really like (for my own reasons that i would never hold,nor impose,against you),YOU FUCKING
RULE!
YOU,HONUS,IS WHAT MAKES THE "EDGE" COOL.
YOUR FRIEND,
PAULIE |
check out my post contributions at www.VinylNoize.com
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Voodoobillyman
The Artist Formerly Known As...
Posts: 4247
Registered: 8-12-2005
Location: Eastern Seaboard of the United States
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Mood: my daughters beautiful curiousity
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the latest issue of TIME magazine is going to have a huge article on just this issue of outsourcing to India, it seems they may become the next great
economic power thanks to us. Check it out because it is going to affect all of us and our children even more so.
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SHAKO KEN
Member
Posts: 272
Registered: 6-2-2005
Location: lowlands
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Mood: cynic
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doesn't it hurt the image of the companies? i could see people switching to the competition because they get tired of outsourced helpdesks.
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XHonusWagnerX
Moderator
Posts: 12509
Registered: 7-14-2005
Location: pawtucket
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Mood: hadDCore
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| Quote: | Originally posted by SHAKO KEN
doesn't it hurt the image of the companies? i could see people switching to the competition because they get tired of outsourced helpdesks.
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I feel like they ALL do it so there is no difference in the competitions helpdesk service.
| Quote: | Originally posted by REV.PAULIE
HONUS-as much as i can't stand a great deal of what you really like (for my own reasons that i would never hold,nor impose,against you),YOU FUCKING
RULE!
YOU,HONUS,IS WHAT MAKES THE "EDGE" COOL.
YOUR FRIEND,
PAULIE |
check out my post contributions at www.VinylNoize.com
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JawnDiablo
Posting Freak
Posts: 12139
Registered: 4-21-2005
Location: 1902666
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my brother actually works for dell in austin texas. he told me they had so many problems with their PCs being assembled in mid china that they might
actually bring it back to the states...
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Dan
Junior Member
Posts: 73
Registered: 5-13-2005
Location: Norcal
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Mood: Resist Control
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If you want to get a human on the phone quickly, you should check out this website http://www.gethuman.com/us/. They have info on there on how to get around the menu systems quickly for all the major companies. As far as getting
someone on the phone who can speak and understand English, well, I can't help you there...
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XnMeX
Posting Freak
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Registered: 4-11-2004
Location: Dirty Dover, NH
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It's a god damn shame. I would love to have a job like that. Also, it's great when you get ahold of people and they use Google to solve your problem
(I have had it happen). QUITE the profesional 
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barc0debaby
Posting Freak
Posts: 2138
Registered: 3-18-2006
Location: My mom's basement
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Mood: Punk as Fuck
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How I can help you?
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